Refund policy
Luxury Jar Kenya Return & Refund Policy
Returns
Introduction
At Luxury Jar Kenya, we take pride in the quality and elegance of every item we offer. If something isn't quite right, were here to help within reasonable limits.
Eligible for Exchange
- Defective or damaged products upon delivery (e.g. broken glass, mislabeling).
- Issues must be reported within 48 hours of receiving your order.
- Products must be unused and returned in original condition and packaging.
What We Offer
- A one-time exchange for the same item if a product is defective.
- If an item is out of stock, we will offer an equivalent replacement or store credit.
Not Eligible for Return or Exchange
- Items damaged due to improper handling or cleaning.
- Change of mind after delivery.
- Sale or discounted items.
Delivery Charges
- For defective items: We cover return and redelivery costs once.
- Additional exchanges or non-defect-related issues: Delivery will be at the clients expense.
How to Start a Return or Exchange
Email us at info@luxuryjarkenya.com with:
1. Your order number
2. Photos of the issue
3. A brief description of the problem
Luxury Jar Kenya - Return & Exchange Policy
Well get back to you within 24-48 hours.
Refunds are only initiated under the following circumstances:
- Desired product(s) are sold out
- The indicated delivery destination is not within our shipping zones
If you are approved, then your refund will be processed, and a credit will automatically be applied to your M-Pesa account or original method of payment, within a maximum of 5 working days.
If your refund doesn’t reflect after the prescribed, please contact us via theluxuryhomekenya@gmail.com or via our Instagram page @luxuryjarkenya
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective, damaged or if a wrong product has been delivered as per the client order.
To return your product, we shall send a rider from our team to collect the item(s) from you and deliver the accurate products as specified.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. All exchanges should be done within 7 working days. During sales, the duration might be longer due to large order volumes.
Shipping
Shipping for local orders takes between 24-72 hours excluding Sundays.
Shipping for international orders takes between 5-7 working days
During sales, shipping might take between 10-14 working days due to high volumes