Frequently Asked Questions

What types of products do you offer?

Luxury Jar Kenya specializes in stylish and eco-friendly home organization solutions. Our product range includes elegant bamboo lazy Susan and airtight spice jars designed to keep your kitchen essentials fresh and accessible.

Are your products environmentally friendly?

Yes, our products are designed with sustainability in mind. We prioritize eco-friendly materials and practices to ensure that our home organization solutions not only enhance your space but also contribute positively to the environment.

What is your shipping policy?

We aim to deliver your orders promptly. For local orders within Nairobi and its environs, shipping typically takes 24-48 hours. Orders outside Nairobi but within Kenya are shipped within 2-3 working days, while international orders are dispatched within 3-5 days. Please note that shipping times may vary during sales due to increased order volumes.

What is your return and refund policy?

Returns are accepted only for incorrect items delivered. You must initiate the return within 7 days of receiving your order. The item must be unused and in its original packaging. Refunds are processed under specific circumstances, such as sold-out products or if the delivery destination is outside our shipping zones.

How can I contact customer support?

You can reach our customer support team via email at theluxuryhomekenya@gmail.com or through our Instagram page @luxuryjarkenya. We are here to assist you with any inquiries or concerns you may have.

Do you offer exchanges for defective items?

Yes, we only replace items that are defective, damaged, or incorrectly delivered. To facilitate an exchange, we will arrange for a rider to collect the incorrect item and deliver the correct product to you.

What should I do if my order is delayed?

If you experience a delay in receiving your order, please contact our customer support team for assistance. We will provide you with updates regarding your shipment and address any concerns you may have.

Are there any restrictions on shipping locations?

We ship to various locations, but certain regions may not be covered. During the checkout process, you will be informed if your delivery destination is outside our shipping zones.

Can I track my order?

Yes, once your order has been shipped, you will receive a notification with tracking information. This allows you to monitor the status of your shipment until it arrives at your designated address.